1. General Policy
Due to the digital nature of our services, all sales are generally final and non-refundable.
However, we aim to be fair and transparent.
2. Eligible Refund Cases
A refund may be considered only if:
✔ The service was not delivered as agreed
✔ A technical issue occurred from our side
✔ Duplicate payment was made
3. Non-Refundable Situations
Refunds will NOT be provided if:
❌ You change your mind after purchase
❌ You do not follow provided guidance
❌ Results do not meet expectations
❌ Third-party platforms reject or limit your account
❌ Delays caused by incomplete user information.
4. Service-Based Clarification
🔹 Consultancy Services
Non-refundable once consultation is delivered.
🔹 Digital / Growth Services
Non-refundable once work has started.
🔹 Content Supply
Non-refundable once content is delivered.
🔹 Digital Partnership
No guaranteed returns. No refunds based on outcomes.
🔹 Group Buy / Tools Access
Non-refundable due to shared or third-party nature.
🔹 Digital Assets Exchange
We act as a facilitator only — no refunds on transactions between parties.
5. Refund Request Process
To request a refund:
- Contact us within 48 hours of purchase
- Provide full details of the issue
- Allow us time to review your request.
6. Processing Time
If approved:
- Refunds may take 5–10 business days
- Process depends on payment method.
7. Dispute Resolution
We encourage users to contact us first before opening disputes.
We aim to resolve issues fairly and professionally.
8. Policy Updates
We may update this policy at any time.